It can happen, especially late in the evening, that we receive orders shortly before the closing time of the restaurant/store. But it can also happen, that restaurants/stores open only for delivery. Because of this, please follow these steps:

1. Check if you can see any light switched on inside
2. Knock on the front door and wait 1 min for a reaction.
3. While waiting you can search online for a phone number for this restaurant/store. If you find it you can call.
4. If no one comes to open the door knock again and wait another minute.
5. Check if there is a back door. If you find one knock there
6. Only if none of the above points worked out, reach out to the rider support team via Freshchat.

Please note: Always keep an eye on Roadrunner. It can happen that the order gets canceled automatically because the restaurant/store didn't accept your order.